Leading knowledge management solutions for top customer service
Knowledge Management solutions support your customer service team by delivering the tools it needs to serve customers whenever and wherever they need help.
Automatically ensure agents accurate, up-to-date and quality-assured contetnt at they fingertips. It provides agents with interactive support for guaranteed higher productivity and a better agent and customer experience.
Improve customer & agent experience while reducing operating cost.
Knowledge Management for more efficiency in customer service
The right information in the right context delivered for each inquiry
Wizards interactively guide support staff
Innovative features help keep knowledge up-to-date
Intelligent references – for example, to frequently used solutions
Agent assistance to help your staff
Quick and easy help in response to questions and problems
Support in their preferred channel: website and more
Streamlined ticket creation if a suitable answer is not found
Reach your service goals with our (main) features:
Get automatically generated overviews to intuitively find all relevant information about a subject so you quickly find the right document or correct response.
Interactive, step-by-tep guidance to the right solution. Create one process and deploy it to your agents, customers, chatbots.
Our flexible editing feature and intelligent approval processes allow editors to easily create new articles as well as review existing ones.
With the integrated e-learning tool, quickly and easily train your staff and inform employees about new content.
Easily and clearly provide knowledge in the all necessary languages: Using country or market-specific market-release workflows, create content as uniformly as possible and yet as individually as needed.
Dedicated media server
Easily serve and stream large data volumes, such as videos, images, or PDFs, with an integrated multimedia server in your knowledge base tool.