Leading knowledge management solutions for top customer service

Knowledge Management solutions support your customer service team by delivering the tools it needs to serve customers whenever and wherever they need help.

Automatically ensure agents accurate, up-to-date and quality-assured contetnt at they fingertips. It provides agents with interactive support for guaranteed higher productivity and a better agent and customer experience.

Improve customer & agent experience while reducing operating cost.

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Knowledge Management for more efficiency in customer service

Agents

The right information in the right context delivered for each inquiry
Wizards interactively guide support staff
Innovative features help keep knowledge up-to-date
Intelligent references – for example, to frequently used solutions
Agent assistance to help your staff

Customers

Quick and easy help in response to questions and problems
Support in their preferred channel: website and more
Streamlined ticket creation if a suitable answer is not found
Web self-service

Reach your service goals with our (main) features:

Dynamic search

Get automatically generated overviews to intuitively find all relevant information about a subject so you quickly find the right document or correct response.

Decision Tree

Interactive, step-by-tep guidance to the right solution. Create one process and deploy it to your agents, customers, chatbots.

Intuitive Editor

Our flexible editing feature and intelligent approval processes allow editors to easily create new articles as well as review existing ones.

E-Learning

With the integrated e-learning tool, quickly and easily train your staff and inform employees about new content.

Multilingual Ready

Easily and clearly provide knowledge in the all necessary languages: Using country or market-specific market-release workflows, create content as uniformly as possible and yet as individually as needed.