Faster, personal, and more efficient service
A Knowledge Base powered Knowledge Bot on your Website can provide assistance in a variety of areas. It can be used as a public consultation bot for interactions with customers or by providing company self-services.
Multiple Knowledge Bots can be used independently of each other or can be connected in a robot hub.
Knowledge Bot for more efficiency in customer service
Customer Benefits
1 click to install server
Faster reaction time than live chat
Easy escalation to a live agent
24/7 support
Multi-language Support
Company Benefits
Integrates with your knowledge base – No information silos
Easy to maintain & Quick to setup
Website & social media integration
Automates simple processes
Reduce first level inquiries & Tickets
Reach your service goals with main Knowledge Bot features:
Unparalleled Editing Speed
Experts for specific areas create and maintain content in a matter of seconds in the extensive editorial system.
Decision Trees
The dialogue designer links questions with solutions. The Chatbot’s predefined moderation never sends customers down a dead end.
AI-powered services that make sense
Our Chatbots draw on AI where it makes sense, not where it sounds good. This enables data-driven services to, for instance, recognize intent and much more.
Take control of multiple bots with a chatbot platform
Combine and coordinate many bots and services on one platform connecting a team of expert bots while still showing one face to the customer.
Never lose sight of your KPIs
Thanks to the reporting dashboard, you and your team never loses sight of KPIs like inquiry success. The bots also recognize content gaps and where they additional solutions are required.
Push messages
With its integrated push function, our Chatbots help users by proactively sending notifications.
Knowledge management solution users
