Increase Customer and Company Success with Self-Service
When on your website or your software, intelligent Customer Self-Service solutions guides your customers step-by-step to resolving their issues. Online self-service delivers precisely what users need – simply and quickly on any device. You’ll enjoy satisfied customers, increased brand loyalty and less churn.
Your customers want their questions answered, 24/7 and in their channel of choice. They prefer to look for solution themselves instead of calling customer service. Usually customers search for information online, but conventional FAQs on website are static, often outdated, and not tailored to the user’s immediate context. That means finding an answer involves too much searching when users prefer a direct option.
Self-Service for more efficiency in customer service
For your company
Reduces your customer service’s workload thanks to fewer calls
Reduces customer service and support costs
Reduces common calls and tickets
Enhance customer retention and loyalty with improved interactions
For customers
Dynamically delivers relevant information based on context
Faster results with intelligent search
Improved customer experience via easy UI
Ensures high quality and consistent service levels
Available 24/7
Reach your goals with main Self-Service features:
Multimedia content
Easily integrate different content formats – whether text, image, or video.
Chat feature
Include a chat tool for customers to quickly and easily ask questions if they can’t find a suitable solution
Corporate branding
Customize the look and feel to match your corporate design and branding guidelines
Integration
Easily integrates into existing systems as a SaaS or on-premises solution
Knowledge management solution users
