Explore the future of search
With the artificial intelligence (AI) Powered Search your customer support staff can always provide information quickly and correctly, even if they were wrong with the search query or if the customer expressed himself vaguely.
It ensures to find the necessary information quickly when they need and even if there are not using the best search terms or the most frequently used phrases.
In the past, users had to enter exact phrases or use terms from a defined set of keywords that left little room for variation. The AI Powered search learns from user behaviour including the search which results and articles were actually clicked on and which were confirmed as the correct solution for a search.
This enables customer support staff to respond more quickly, with a much greater degree of certainty that the solution found is the right one.